Returns & Exchanges

At Duroflex, we are committed to ensuring you enjoy a restful sleep experience, which is why we offer a 10-day return policy for standard-sized products in their original condition. For our mattresses, we provide a 100-night trial period to ensure you have found the perfect level of support and comfort for your home.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return or exchange within the eligible window.

• 2.
  Quality Inspection

  Our team will schedule a home visit or request digital photographs to verify that the product is free of stains, odors, or structural damage.

• 3.
  Reverse Pickup

  Once approved, our logistics partner will coordinate a convenient time to collect the product from your doorstep at no additional shipping cost.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes final inspection, your refund will be credited to the original payment method within 7-10 business days.