Frequently Asked Questions

Everything you need to know about our premium mattresses and sleep solutions.

What is the Duroflex 100-night trial policy?

We offer a 100-night trial on select mattresses to ensure you find the perfect fit. If you are not satisfied within this period, you can request a return for a full refund.

How long does it take for my order to be delivered?

Standard delivery typically takes 5 to 7 business days depending on your location. You will receive a tracking link via SMS and email once your order is dispatched.

Does Duroflex offer a warranty on its products?

Yes, our mattresses come with a brand warranty ranging from 5 to 10 years, covering manufacturing defects and structural issues. Specific terms vary by product model.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, popular UPI apps, and offer No-Cost EMI options on select bank cards.

How do I care for and maintain my Duroflex mattress?

We recommend using a waterproof mattress protector, rotating the mattress every 3 months, and avoiding folding or jumping on it to ensure maximum longevity.

Can I customize the size of my mattress?

Yes, we offer customization for specific bed sizes. You can select the 'Custom Size' option on the product page and enter your required dimensions in inches.